Privacy Policy | Pretola GHC UK

PretolaGHC Privacy Policy

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1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, service

users and individual customers.

1.2 This policy applies where we are acting as a data controller with respect to

the personal data of such persons; in other words, where we determine the

purposes and means of the processing of that personal data.

1.3 Our website incorporates privacy controls which affect how we will process

your personal data. By using the privacy controls, you can specify whether

you would like to receive direct marketing communications and limit the

collection, sharing and publication of your personal data. You can access the

privacy controls via www.pretolaghc.net/privacy-policy.

1.4 We use cookies on our website. Insofar as those cookies are not strictly

necessary for the provision of our website and services, we will ask you to

consent to our use of cookies when you first visit our website.

1.5 In this policy, "we" refer to PRETOLAGHC.

2. The personal data that we collect

2.1 In this Section 3 we have set out the general categories of personal data that

we process[ and, in the case of personal data that we did not obtain directly

from you, information about the source and specific categories of that data].

2.2 We may process data enabling us to get in touch with you.

The contact data may include your name, email address, telephone number

and postal address. The source of the contact data is you.

2.3 We may process information relating to transactions, including purchases of

services, that you enter into with us and/or through our website

. The transaction data may include your name, your

contact details, your payment card details (or other payment details) and the

transaction details. The source of the transaction data is you and/or our

payment services provider.

2.4 We may process information contained in or relating to any communication

that you send to us or that we send to you ("communication data"). The

communication data may include the communication content and metadata

associated with the communication. Our website will generate the metadata

associated with communications made using the website contact forms.

2.5 We may process data about your use of our website and services ("usage

data"). The usage data may include your IP address, geographical location,

browser type and version, operating system, referral source, length of visit,

page views and website navigation paths, as well as information about the

timing, frequency and pattern of your service use. The source of the usage

data is our analytics tracking system.

3. Purposes of processing and legal bases

3.1 In this Section 4, we have set out the purposes for which we may process

personal data and the legal bases of the processing.

3.2 Operations - We may process your personal data for the purposes of

operating our website, providing our services, generating invoices, bills and

other payment-related documentation and credit control. The legal basis for

this processing is our legitimate interests, namely the proper administration

of our website, services and business.

3.3 Relationships and communications - We may process contact data,

account data, transaction data and/or communication data for the purposes

of managing our relationships, communicating with you (excluding

communicating for the purposes of direct marketing) by email, SMS, post, fax

and/or telephone, providing support services and complaint handling. The

legal basis for this processing is our legitimate interests, namely

communications with our website visitors, service users, individual customers

and customer personnel, the maintenance of relationships, and the proper

administration of our website, services and business.

3.4 Direct marketing - We may process contact data for the purposes of

creating, targeting and sending direct marketing communications by email,

SMS, post and/or fax and making contact by telephone for marketing-related

purposes. The legal basis for this processing is our legitimate interests,

namely promoting our business and communicating marketing messages and

offers to our website visitors and service users.

3.5 Research and analysis - We may process usage data and/or transaction

data for the purposes of researching and analysing the use of our website and

services, as well as researching and analysing other interactions with our

business. The legal basis for this processing is our legitimate interests,

namely monitoring, supporting, improving and securing our website, services

and business generally.

3.6 Record keeping - We may process your personal data for the purposes of

creating and maintaining our databases, back-up copies of our databases and

our business records generally. The legal basis for this processing is our

legitimate interests, namely ensuring that we have access to all the

information we need to properly and efficiently run our business in

accordance with this policy.

3.7 Security - We may process your personal data for the purposes of security

and the prevention of fraud and other criminal activity. The legal basis of this

processing is our legitimate interests, namely the protection of our website,

services and business, and the protection of others.

3.8 Insurance and risk management - We may process your personal data

where necessary for the purposes of obtaining or maintaining insurance

coverage, managing risks and/or obtaining professional advice. The legal

basis for this processing is our legitimate interests, namely the proper

protection of our business against risks.

3.9 Legal claims - We may process your personal data where necessary for the

establishment, exercise or defence of legal claims, whether in court

proceedings or in an administrative or out-of-court procedure. The legal basis

for this processing is our legitimate interests, namely the protection and

assertion of our legal rights, your legal rights and the legal rights of others.

3.10 Legal compliance and vital interests - We may also process your personal

data where such processing is necessary for compliance with a legal

obligation to which we are subject or in order to protect your vital interests or

the vital interests of another natural person.

4. Providing your personal data to others

4.1 We may disclose your personal data to our insurers and/or professional

advisers insofar as reasonably necessary for the purposes of obtaining or

maintaining insurance coverage, managing risks, obtaining professional

advice.

4.2 Your personal data held in our website database will be stored on the servers

of our hosting services provider - Wix.

4.3 Financial transactions relating to our website and services are handled by our

payment services providers, PayPal and Starling Bank. We will share

transaction data with our payment services providers only to the extent

necessary for the purposes of processing your payments, refunding such

payments and dealing with complaints and queries relating to such payments

and refunds. You can find information about the payment services providers'

privacy policies and practices at

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

4.4 In addition to the specific disclosures of personal data set out in this Section

5, we may disclose your personal data where such disclosure is necessary for

compliance with a legal obligation to which we are subject, or in order to

protect your vital interests or the vital interests of another natural person. We

may also disclose your personal data where such disclosure is necessary for

the establishment, exercise, or defence of legal claims, whether in court

proceedings or in an administrative or out-of-court procedure.

5. Retaining and deleting personal data

5.1 This Section 7 sets out our data retention policies and procedures, which are

designed to help ensure that we comply with our legal obligations in relation

to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept

for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:

(a) contact data will be retained for as long as is necessary to provide our

services;

(b) transaction data will be retained for as long as is necessary to provide

our services;

(d) communication data will be retained for as long as is necessary to

provide our services;

(e) usage data will be retained for as long as is necessary to provide our

services.

5.4 Notwithstanding the other provisions of this Section 7, we may retain your

personal data where such retention is necessary for compliance with a legal

obligation to which we are subject, or in order to protect your vital interests

or the vital interests of another natural person.

6. Your rights

6.1 In this Section 8, we have listed the rights that you have under data

protection law.

6.2 Your principal rights under data protection law are:

(a) the right to access - you can ask for copies of your personal data;

(b) the right to rectification - you can ask us to rectify inaccurate

personal data and to complete incomplete personal data;

(d) the right to restrict processing - you can ask us to restrict the

processing of your personal data;

(e) the right to object to processing - you can object to the processing

of your personal data;

(f) the right to data portability - you can ask that we transfer your

personal data to another organisation or to you;

(g) the right to complain to a supervisory authority - you can

complain about our processing of your personal data; and

(h) the right to withdraw consent - to the extent that the legal basis of

our processing of your personal data is consent, you can withdraw that

consent.

6.3 These rights are subject to certain limitations and exceptions. You can learn

more about the rights of data subjects by visiting https://ico.org.uk/for-

organisations/guide-to-data-protection/guide-to-the-general-data-protection-

regulation-gdpr/individual-rights/.

6.4 You may exercise any of your rights in relation to your personal data [by

written notice to us, using the contact details set out below].

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that

is sent by a web server to a web browser and is stored by the browser. The

identifier is then sent back to the server each time the browser requests a

page from the server.

7.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent

cookie will be stored by a web browser and will remain valid until its set

expiry date, unless deleted by the user before the expiry date; a session

cookie, on the other hand, will expire at the end of the user session, when the

web browser is closed.

7.3 Cookies may not contain any information that personally identifies a user, but

personal data that we store about you may be linked to the information

stored in and obtained from cookies.

8. Cookies that we use

8.1 We use cookies for the following purposes:

(a) authentication and status - we use cookies to identify you when you

visit our website and as you navigate our website, and to help us

determine if you are logged into our website

(b) shopping cart - we use cookies to maintain the state of your shopping

cart as you navigate our website

preferences and to personalise our website for you

(d) security - we use cookies as an element of the security measures used

to protect user accounts, including preventing fraudulent use of login

credentials, and to protect our website and services generally

(e) advertising - we use cookies to help us to display advertisements that

will be relevant to you

(f) analysis - we use cookies to help us to analyse the use and

performance of our website and services

(g) cookie consent - we use cookies to store your preferences in relation

to the use of cookies more generally

9. Cookies used by our service providers

9.1 Our service providers use cookies and those cookies may be stored on your

computer when you visit our website.

9.2 We use Google Analytics. Google Analytics gathers information about the use

of our website by means of cookies. The information gathered is used to

create reports about the use of our website. You can find out more about

Google's use of information by visiting

https://www.google.com/policies/privacy/partners/ and you can review

Google's privacy policy at https://policies.google.com/privacy

10. Managing cookies

10.1 Most browsers allow you to refuse to accept cookies and to delete cookies.

The methods for doing so vary from browser to browser, and from version to

version. You can however obtain up-to-date information about blocking and

deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-

website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-

explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-

website-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-

privacy (Edge).

10.2 Blocking all cookies will have a negative impact upon the usability of many

websites.

10.3 If you block cookies, you will not be able to use all the features on our

website.

11. Amendments

11.1 We may update this policy from time to time by publishing a new version on

our website.

11.2 You should check this page occasionally to ensure you are happy with any

changes to this policy.

11.3 We may notify you of significant changes to this policy by email.

12. Our details

12.1 This website is owned and operated by PRETOLAGHC

12.2 We are registered in England and Wales under registration number

12295374, and our registered office is at Newport, Isle of Wight, United

Kingdom.

12.3 You can contact us:

(a) using our website contact form;

(b) by telephone, on the contact number published on our website; or